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It helps you become aware of the niggling concerns that customers have about your product or service, and address them quickly.As a bonus, it helps you to run your business as a lean organization by reducing the number of customer service staff and optimizing their services.
To add a live chat to your website, check out the Word Press Live Chat plugins in this post.
You can add a chat box at the bottom of every page, including the checkout page.
The chatbox can include rating options, as well as share buttons.
They can also see the queries even as visitors type them and be ready with a response.
You can maintain canned responses for common questions and search them using quick tags.